Help
The short answers first. If yours isn't here, the support line at the bottom is a phone that gets answered — not a form that goes quiet.
How do I book a seat?
Search from the home page — from, to, date, and how many seats. Pick your seats on the map, pay, and your ticket is issued the moment payment clears. No account is needed to book.
How do group bookings work?
Set the seat counter to how many people are travelling — from 4 seats, one booking becomes a group: one payment, one reference, and a roster. Fill in every name yourself, or share the claim link from your confirmation and let each person put their own name on their seat. The Groups page walks through it.
Someone in my group can't use the claim link.
The group leader can always fill in or correct any name by hand, from the roster on their ticket page. The link is a convenience, never the only way.
How do I pay?
Mobile Money (MTN, Vodafone, AirtelTigo) or card, through Paystack. Your seats are held for 15 minutes while you pay — the countdown on the checkout is real, and if it runs out the seats simply go back on sale. Nothing is charged for a hold that lapses.
Where do I board?
Your ticket names the station and the boarding time — 30 minutes before departure. Show the booking reference or the QR code at the coach. The evening before, we text a reminder with the boarding point to everyone who has reminders switched on.
Can I get a refund?
Yes — ask from the refunds page with your booking reference. Staff review every request; you're told the decision either way, on the platform and by the contacts on your booking.
Who is driving?
Once a driver and coach are assigned, they're on the trip card before you book and on your ticket after — name, licence status, and the vehicle's registration. Trust & safety lists everything you can check.
Still stuck?
Call or WhatsApp the support line on your ticket — before, during, or after the trip.